Frequently Asked Questions

FAQ

How long will it take for me to receive my custom table?

On average, our tables take ten weeks production time. This does not include shipping. Each table is handcrafted for you per unique specifications such as size, stain, and paint finishes as well as your chosen level of distressing to create a truly one of a kind table that will become an heirloom piece for generations to come. Our custom tables are generally shipped from the craftsman at the ten week mark to either our store for delivery or on to the freight company for delivery to your home or business.

How long does it take to receive my custom upholstery order?

Primarily Pine carries two private label lines of custom upholstery. Our slipcovered line of custom upholstery takes an average of ten weeks from order date to ship date from the manufacturer. Our tailored sofa and chair line has a four week production time including our leather recliners. This does not include shipping time to either our store or your home.

How long will it take me to receive my custom home furnishing?

Custom home furnishings such as two, three and four door consoles, media centers, headboards and other bedroom furniutre and hutches have a four week production time as well.

What is white glove delivery service?

White glove delivery service is our recommended method of having your custom furniture shipped directly to your home. Our freight company that specializes in furniture delivery will carefully and properly package your custom furniture ensuring it arrives at your home undamaged. It will then be brought into your home, assembled if needed, and placed in the room of your choice. All packaging will be removed, and you will be left with your new custom furniture to enjoy for years to come. White glove shipping normally runs $300.00 for deliveries on the East coast. The average shipping time is 7-10 days for white glove delivery. Feel free to call us directly and we will be happy to give you an estimate on shipping to other locations, as well as additional shipping charges for chair deliveries.

How long does shipping take after my custom furniture has been built? How long does shipping take for my custom upholstery?

Shipping on our custom furniture and custom upholstery can range anywhere from seven days to three weeks. Although three weeks is certainly not the norm, outside factors such as inclement weather may delay your delivery.

Are there other customizing options available that are not shown on-line? Yes, please give us a call, stop by, or chat with us online and we will be happy to go over your options.

What is your return policy?

Click here to see return policy.